the fine print, made friendly

Terms & Conditions

The honest, jargon-free version of how we work together — your rights, our promises, and where our service starts and stops.

Last updated 18 July 2026

Important notice

SimpleLPA provides document creation services. We are not solicitors and do not provide legal advice.

Our service helps you create legal documents, but we recommend seeking independent legal advice for complex situations.

1.About Our Services

SimpleLPA provides online document creation services for Lasting Power of Attorney (LPA) documents and Wills. Our services include:

LPA document creation service (£49)
Standard Will creation service (£10.00)
Property Protection Trust Will service (£99)
Crypto Will creation service (£25)
Step-by-step guidance and support
Document checking service

Service limitations: We provide form-filling assistance and document creation. We do not provide legal advice, representation, or guarantee the suitability of documents for your specific circumstances.

2.Your Consumer Rights

14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of purchase without giving any reason.

The cooling-off period begins from the date of purchase
You can cancel by email to info@simplelpa.co.uk
We will refund your payment within 14 days of receiving your cancellation
If you have started using the service, you may be charged for the proportion used

Your rights under consumer law

Services must be performed with reasonable care and skill
Services must be provided within a reasonable time
You have the right to a repeat performance or price reduction if services are not satisfactory
These rights are in addition to your 14-day cancellation right

3.Pricing, Payment & Refunds

Transparent pricing

All prices are clearly displayed on our website
We are not VAT registered, so no VAT is added to our prices
No hidden charges or additional fees
Government registration fees (£92 per LPA) are separate and payable to the Office of the Public Guardian

Payment terms

Payment is required before accessing our services
We accept major credit and debit cards
All payments are processed securely

Refund policy

Within 14 days: Full refund available under cooling-off period
After 14 days: Refunds may be considered on a case-by-case basis
Service commenced: Partial refunds may apply for unused portions
Completed documents: No refund once final documents are delivered
Refund processing: 5–10 business days to original payment method

4.Professional Status & Insurance

Professional disclaimers

We are not solicitors and do not provide legal advice
We provide document creation and form-filling services only
We recommend seeking independent legal advice for complex matters
We cannot advise on the legal implications of your choices

Business registration

Company Name: SimpleLPA Ltd
Registration Number: 17258698
Registered Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
VAT Number: Not VAT registered
ICO Registration: ZC211305

5.Dispute Resolution & Complaints

We are committed to resolving any issues promptly and fairly. Our complaints procedure includes:

Acknowledgment within 2 business days
Full investigation and response within 15 business days
Escalation options if you're not satisfied
Access to alternative dispute resolution services

For complaints, contact us at info@simplelpa.co.uk.

Full details are available in our Complaints Procedure.

6.User Responsibilities

When using our services, you agree to:

You must be at least 18 years old to create an account and use our services
Provide accurate and complete information
Keep your account credentials secure
Use our services lawfully and in good faith
Comply with all applicable laws and regulations
Seek independent legal advice when appropriate
Review all documents carefully before finalising

Age requirement: Our services are intended for adults aged 18 and over. By registering for an account, you confirm that you are at least 18 years of age. We reserve the right to terminate accounts where we reasonably believe the user is under 18.

7.Data Protection & Privacy

We take your privacy seriously and handle all personal data in accordance with UK GDPR and our Privacy Policy.

Data is encrypted and securely stored
We only use data for providing our services
You have rights to access, correct, and delete your data
We never sell your personal data, and only share it with the service providers needed to deliver our service

Full details are in our Privacy Policy and Cookie Policy.

8.Limitation of Liability

Nothing in these terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded by law

Subject to the above, our liability is limited to the amount you paid for our services. We are not liable for indirect or consequential losses.

9.Intellectual Property

All content on the SimpleLPA website — including text, graphics, logos, icons, software, and design elements — is the property of SimpleLPA Ltd or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any part of our website or service without our prior written consent.
The legal documents generated through our service are for your personal use only and may not be resold or commercially distributed.
"SimpleLPA" and the SimpleLPA logo are trademarks of SimpleLPA Ltd. Unauthorised use is prohibited.

You retain ownership of the personal information you provide. By using our service, you grant us a limited licence to process that information solely for the purpose of generating your legal documents.

10.Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

Natural disasters, severe weather, or acts of God
Epidemic, pandemic, or public health emergency
War, terrorism, civil unrest, or government action
Power outages, internet or telecommunications failures
Cyber-attacks, system failures, or third-party service disruptions
Changes in law or regulation

Where a force majeure event continues for more than 30 days, either party may terminate the affected services by written notice.

11.Changes to These Terms

We may update these terms from time to time. We will notify you of significant changes by:

Email notification to registered users
Prominent notice on our website
Updated "last modified" date

Continued use of our services after changes constitutes acceptance of the new terms.

12.Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

Questions about these terms?

If you have any questions about these terms and conditions, please get in touch.

General enquiries: info@simplelpa.co.uk

Complaints: info@simplelpa.co.uk

Phone: +44 7511 082934

Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ