SimpleLPAwe're listening
Complaints Procedure
We're committed to providing excellent service. If you're not happy with any part of it, we want to hear from you and put things right.
Last updated 18 July 2026
Our Commitment to You
- We will acknowledge your complaint within 2 business days
- We will investigate your complaint thoroughly and fairly
- We will provide a full response within 15 business days
- We will keep you informed throughout the process
How to Make a Complaint
By post
SimpleLPA Complaints Department
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
What Information to Include
To help us resolve your complaint quickly and effectively, please include:
- Your full name and contact details
- Your account or order reference number (if applicable)
- A clear description of what went wrong
- When the issue occurred
- What outcome you're looking for
- Any relevant documents or correspondence
Our Investigation Process
Acknowledgment
Confirm receipt within 2 business days and assign a reference number.
Investigation
Thoroughly review your complaint and gather relevant information.
Response
Provide a detailed written response within 15 business days.
Resolution
Implement the agreed resolution or discuss alternatives.
If You're Still Not Satisfied
If you're not satisfied with our response, you can escalate:
- Internal: Senior management review
- Consumer disputes: the Citizens Advice consumer service
- Data concerns: the Information Commissioner's Office (ICO). We are registered with them under reference ZC211305
Need help right away?
For urgent issues, contact us directly and we'll do our best to help quickly.
Email: info@simplelpa.co.uk
We take all complaints seriously and use them as opportunities to improve our services and customer experience.